COVID-19

CORONAVIRUS UPDATE

Depending on the location, custom clearances and the traffic of delivery service, the expected time frame to have the orders delivered varies. We strive to get your art tools to you as soon as possible. However, we do not have any control over the speed of shipment by delivery service not the process and timeline of custom clearance. 

Due to COVID-19, there may be delays for orders
 due to shipping companies still recovering from the crisis. We truly thank you for your understanding.

 

What to do if my parcel hasn't arrived in the timeframe?

If your order hasn't arrived in 60 days, please contact us at meow@catzio.com. We will take immediate action to solve this.

Is it safe to receive a package from any area where COVID-19 has been reported?

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low