What is the return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at meow@catzio.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at meow@catzio.com.

See our complete return & refund policy for more information.

Can I receive a refund?

How do I make changes to an order I've already placed?


What do I do if I receive a defective order?

What do I do if I never received my order?

When will I receive my order?

Company Info

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